Q: I’m having trouble with my mortgage company in Tennessee and can't seem to find the number for the regulators that oversee 21st Mortgage in Knoxville. I live in a mobile home and can't seem to find a phone number. Can you help??
A: Typically, mortgage lenders are regulated by a state banking department, but in some cases they may be managed by the department which also regulates real estate transactions. In the case of Tennessee, the regulator should be the Tennessee Department of Financial Institutions, which can be found at http://www.tennessee.gov/tdfi.
For other states, please refer to HSH.com’s list of state baking departments.
Although you should start with the local authority first, you should also know that the Consumer Finance Protection Bureau (CFPB) is also soliciting comments and complaints about mortgage lenders and lending practices.
Visit www.consumerfinance.gov, and click on the "Submit a Complaint" link to tell your story and they may be able to help you.
A 25-year expert observer of the mortgage and consumer debt markets, Keith Gumbinger has been cited in thousands of articles covering a wide range of consumer finance and economic topics in outlets ranging from the Wall Street Journal to the Bottom Line newsletters. He has been a featured guest on national broadcasts for CNN, CNBC, ABC, CBS and NBC television networks and has been heard on NPR and other national and local radio programs. Keith is the primary researcher and writer for HSH.com's MarketTrends newsletter and has authored or co-authored a number of consumer guides on mortgages, home equity, refinancing and more.